Support
Need help with a DataCogit product? We're here.
Contact
For any issue, question, or feedback across all DataCogit products, reach out directly by email. We aim to respond within 2 business days.
Email supportsupport@datacogit.com
Product Help
Public Exposure Detector (PED)
Confluence Forge app that scans spaces for anonymous public read access.
Common questions
- App not scanning - check that the scheduled trigger is enabled in your Forge environment
- Status page not updating - verify the space key and page URL in the Configuration tab
- Allowlist not excluding a space - ensure the space key matches exactly
- Scan scope - global, personal, and archived spaces can each be toggled in Configuration
Response Time
DataCogit is an independent software studio. Support is provided directly by the product team. We aim to respond to all enquiries within 2 business days. For urgent issues with a production Atlassian environment, please indicate this in your email subject line.